Rachel F.’s GlowForms review

★★★★★

“Before GlowForms, we were using a mix of printed waivers and a generic online form builder that clearly wasn't designed with businesses like ours in mind. The e-signature feature works flawlessly. Clients sign on their own device, and it's timestamped and stored automatically, so we're never scrambling to prove a waiver was signed. Having every client's history searchable in seconds instead of digging through a filing cabinet has changed how we operate day to day. It sounds small, but it adds up over hundreds of appointments a month. I appreciated that we weren't locked into a rigid template. We rearranged sections, added our own consent language reviewed by our attorney, and adjusted the wording to match our brand voice. Clients can complete everything from their phone in the parking lot before their appointment, which has been a huge time-saver, especially for first-time visitors who tend to arrive right at their appointment time. Customer support has been consistently responsive. I've reached out a handful of times with formatting questions, and I usually hear back within a few hours, sometimes faster. The good stuff: - A support team that actually picks up the phone - Patch-test and allergy tracking that flags issues before the appointment starts - Multi-location syncing that keeps every technician's files up to date - Branded templates that match Onyx Lash Collective's look and feel - Photo/video consent built directly into the client file Minor drawbacks: - Occasional lag syncing with our third-party booking software - A few template categories we had to build ourselves”

Rachel F.
Onyx Lash Collective
Atlanta, GA · March 20, 2026