Kayla P.’s GlowForms review

★★★★★

“I run a team of 3 at Rosewood Nail Atelier, and keeping every technician's paperwork consistent used to feel nearly impossible. The e-signature feature works flawlessly. Clients sign on their own device, and it's timestamped and stored automatically, so we're never scrambling to prove a waiver was signed. We migrated almost 2 years of paper records into the system during a slow week in January, and while tedious, it was worth it. Everything is finally in one searchable place. I appreciated that we weren't locked into a rigid template. We rearranged sections, added our own consent language reviewed by our attorney, and adjusted the wording to match our brand voice. Clients can complete everything from their phone in the parking lot before their appointment, which has been a huge time-saver, especially for first-time visitors who tend to arrive right at their appointment time. We emailed support at 9pm on a weeknight about a form that wasn't saving properly, and someone actually replied before we opened the next morning. Things that stood out: - Custom consent forms built specifically for our service menu - The ability to update a form for every client at once when our policies changed - Searchable client history instead of a filing cabinet full of paper Where it could improve: - Archived forms take a couple extra clicks to locate - A short learning curve for staff less comfortable with tablets - Occasional lag syncing with our third-party booking software”

Kayla P.
Rosewood Nail Atelier
San Antonio, TX · July 30, 2025