John V.’s GlowForms review

★★★★☆

“I run a team of 4 at Bloom Nails & Co, and keeping every technician's paperwork consistent used to feel nearly impossible. We use the photo consent forms for before-and-after pictures constantly, and having that built directly into the client's file instead of a separate paper form has saved us from at least one awkward situation. Having every client's history searchable in seconds instead of digging through a filing cabinet has changed how we operate day to day. It sounds small, but it adds up over hundreds of appointments a month. The customization options go deeper than I expected. We added conditional questions that only show up depending on the service booked, which cut down on irrelevant questions for our simpler services. Clients can complete everything from their phone in the parking lot before their appointment, which has been a huge time-saver, especially for first-time visitors who tend to arrive right at their appointment time. When we had an issue syncing forms across our two locations, their support team hopped on a call with me directly instead of just sending a canned email response. That kind of service is rare these days. The good stuff: - Custom consent forms built specifically for our service menu - Automated appointment reminders that link directly to outstanding forms - A support team that actually picks up the phone - Mobile-friendly forms clients can complete before they even arrive A few bumps along the way: - Archived forms take a couple extra clicks to locate - The reporting dashboard could be more detailed Bottom line: If you're on the fence about switching from paper to digital forms, this is the platform I'd point you toward. It's been worth every bit of the adjustment period.”

John V.
Bloom Nails & Co
Chicago, IL · December 17, 2025