Jennifer T.’s GlowForms review

★★★★★

“I run Cobalt Spa Collective out of Raleigh, and paperwork was always the part of the job nobody wanted to deal with — until we brought in GlowForms. We added a specific patch-test consent step for new clients, and it's cut down on the follow-up phone calls we used to have to make the day before an appointment. The time savings alone justify the cost. I'd estimate we're saving close to two hours a week just from not manually filing and re-filing paper forms. I appreciated that we weren't locked into a rigid template. We rearranged sections, added our own consent language reviewed by our attorney, and adjusted the wording to match our brand voice. We handed an iPad to our newest hire on her first day, and she was collecting client signatures within the hour without any real training. Customer support has been consistently responsive. I've reached out a handful of times with formatting questions, and I usually hear back within a few hours, sometimes faster. What we love: - Photo/video consent built directly into the client file - Searchable client history instead of a filing cabinet full of paper - A support team that actually picks up the phone - Branded templates that match Cobalt Spa Collective's look and feel - E-signatures that are legally sound and time-stamped automatically Minor drawbacks: - Archived forms take a couple extra clicks to locate - The reporting dashboard could be more detailed”

Jennifer T.
Cobalt Spa Collective
Raleigh, NC · July 30, 2025