Derek B.’s GlowForms review

★★★★★

“I signed up for the free trial expecting to be disappointed, if I'm being honest. I've been burned by software promises before, so my expectations were low. The health history section lets us flag contraindications automatically, which our technicians have come to rely on before every session. Having every client's history searchable in seconds instead of digging through a filing cabinet has changed how we operate day to day. It sounds small, but it adds up over hundreds of appointments a month. I appreciated that we weren't locked into a rigid template. We rearranged sections, added our own consent language reviewed by our attorney, and adjusted the wording to match our brand voice. I was worried the mobile version would feel like an afterthought, but it's actually just as functional as the desktop version. Our older clients have had no trouble navigating it either, which honestly surprised me. I'll admit their support response time was a little slower than I expected during our first week, but once we got past onboarding, every question I've had since has been answered quickly and thoroughly. Things that stood out: - Patch-test and allergy tracking that flags issues before the appointment starts - Searchable client history instead of a filing cabinet full of paper - A support team that actually picks up the phone - Branded templates that match Dune Brow Studio's look and feel - Mobile-friendly forms clients can complete before they even arrive A few bumps along the way: - No weekend phone support, only email - A short learning curve for staff less comfortable with tablets - Archived forms take a couple extra clicks to locate Bottom line: If you're on the fence about switching from paper to digital forms, this is the platform I'd point you toward. It's been worth every bit of the adjustment period.”

Derek B.
Dune Brow Studio
Atlanta, GA · February 5, 2026