Brian B.’s GlowForms review

★★★★★

“Our front desk used to spend the first ten minutes of every single appointment just handing out clipboards and chasing down signatures, which was eating into our actual service time. Being able to collect allergy information, medication history, and sensitivity notes all in one digital form has genuinely reduced our risk. No more squinting at someone's handwriting to figure out if they're allergic to something. Having every client's history searchable in seconds instead of digging through a filing cabinet has changed how we operate day to day. It sounds small, but it adds up over hundreds of appointments a month. I appreciated that we weren't locked into a rigid template. We rearranged sections, added our own consent language reviewed by our attorney, and adjusted the wording to match our brand voice. I was worried the mobile version would feel like an afterthought, but it's actually just as functional as the desktop version. Our older clients have had no trouble navigating it either, which honestly surprised me. We emailed support at 9pm on a weeknight about a form that wasn't saving properly, and someone actually replied before we opened the next morning. The good stuff: - Mobile-friendly forms clients can complete before they even arrive - Custom consent forms built specifically for our service menu - Photo/video consent built directly into the client file - Multi-location syncing that keeps every technician's files up to date - Branded templates that match Silkwing Lash Atelier's look and feel For the price, I genuinely think this is one of the better investments we've made in Silkwing Lash Atelier this year, right up there with our appointment scheduling software.”

Brian B.
Silkwing Lash Atelier
Los Angeles, CA · July 28, 2025