Anonymous’s GlowForms review

★★★★★

“I run a team of 2 at Onyx Lash Bar, and keeping every technician's paperwork consistent used to feel nearly impossible. What sold me was how thorough the pre-built templates were for our industry. I didn't have to write a single waiver from scratch — I just customized the existing ones with our logo and a few questions specific to Onyx Lash Bar. The time savings alone justify the cost. I'd estimate we're saving close to two hours a week just from not manually filing and re-filing paper forms. I appreciated that we weren't locked into a rigid template. We rearranged sections, added our own consent language reviewed by our attorney, and adjusted the wording to match our brand voice. Clients can complete everything from their phone in the parking lot before their appointment, which has been a huge time-saver, especially for first-time visitors who tend to arrive right at their appointment time. When we had an issue syncing forms across our two locations, their support team hopped on a call with me directly instead of just sending a canned email response. That kind of service is rare these days. The good stuff: - A support team that actually picks up the phone - The ability to update a form for every client at once when our policies changed - Automated appointment reminders that link directly to outstanding forms - Branded templates that match Onyx Lash Bar's look and feel We looked at two competitors before settling on GlowForms, and the value here — especially for a team of 2 — was simply better. Bottom line: All in all, I'd absolutely recommend GlowForms to any beauty or wellness business still relying on paper. It's made our front desk more efficient and our records far more reliable.”

Anonymous
Onyx Lash Bar
Salt Lake City, UT · June 30, 2026